Services for tenants of GEVERKA
- You are already our tenant and have questions about your current tenancy?
- You have not yet received your operating and/or heating billing for the past billing period?
- You want to claim a defect or report a damage?
Please use the following contact form for tenants, so GEVERKA can answer your request as soon as possible. Here you can easily select all details and enter your questions about your situation. Your contact person within GEVERKA will get in touch with you soon.
If we can not help you, we will forward your request directly to the appropriate contact person.
For general questions, please first refer to our FAQ list for tenants.
In addition, we have set up a download area for our tenants, where you can download a blank WBS application or explanations on the operating and heating bills for free: Here you’ll find the download area for GEVERKA tenants.
FAQ: Frequently asked questions of our tenants
FAQ: Rent and operating costs
What is my rental amount? What are my operating costs and heating costs? What amount do I have to transfer?
Can I just round up or down my rent?
How do I apply for a SEPA direct debit mandate?
Why do I have to pay higher operating costs / heating costs than last year (accounting period)?
Changes in operating costs can be caused (for example) by cost changes by external contractors (house cleaning company), changed consumption pattern of your co-tenants or changed consumption of all other residents.
If you have further questions, please contact your contact person at GEVERKA.
Do I have to pay the operating and heating bills separately?
I have received a high invoice for additional payment regarding my operating and heating bills. I can not pay this bill at once. What can I do?
Why did my prepayments for service charges / utility costs change?
Why were my advance payments not deducted in the heating bill?
My rental amount is financed by the Jobcenter / Employment Agency. Do I have to present my utility bill there, if it shows a credit balance?
My neighbors have a positive balance in their utility bill. I have a negative balance and need have to pay extra, even though our apartments are the same size. Why?
How long is a regular heating season?
May I ask questions about the operating or heating bills or may I have a look at invoices without a prior appointment for the “tenant day” on Wednesday?
When can I expect the repayment of my rent deposit?
Why was not my full rent deposit paid back?
FAQ: Other matters
How do I prevent blockages in sink pipes or sewage pipes? What can I do if there is a blockage?
Please observe the following safety rules to prevent pipe blockings:
* Please pour NO oil, grease or any similar liquids (slow or viscous materials) into sewer.
* Please use hair filters (sieves) in the shower drain, bathtub and sink.
* Please dispose food remains basically in the dustbin (domestic waste).
I have submitted a claim (damage report) and have not received any reply so far?
Depending on the type and degree of the reported damage, we will arrange an appointment with you for a joint inspection. In some cases, we directly hire a craft company to check and eliminate the damage.
How do I prevent the formation of mold in my home?
What does "cost limit for small repairs" mean and how high is this?
Can I get more keys for my apartment?
My neighbours in the house violate the house rules, especially by massive disturbance of peace (noize). What should I do?
May I place shoe cabinets, shoes, plants or other things in the hallway or staircase?
In our house there was a burglary. Who is my contact person?
How can I get a proof of rent payment certificate?
I would like to make structural modifications in my apartment. What is allowed?
May I sublet my flat during a shorter or longer absence?
How long is my notice period / cancellation period for the tenancy?
May I introduce a new tenant to the property management and then move out of my apartment before the end of notice period?
I'm with several people together in a shared apartment or one of the main tenants and would like to move out now. Is that possible?
An inheritance has occurred and I would like to terminate the apartment at short notice. How is that possible?
Downloads and helpful links
- You would like to apply for a Residential Permit (Wohnberechtigungsschein, WBS)?
- You would like to apply for a Rent Subsidy or Housing Allowance (Wohngeld)?
- You have questions about your current heating and operating bills?
In this download area you will find helpful information, forms and documents for free download. If you have further questions, please use the contact form below.
Contact form for your damage report or any other inquiries as a tenant
Das Formular hilft uns, ihr Anliegen auf kürzestem Wege zum richtige Sachbearbeiter zu schicken.